The warranty will apply in the unlikely event that one of our products falls short on performance, a defect occurs or breakdown that occurs from the manufacturer’s design or factory-installed component parts and systems that breakdown due to flaws or defects found. Please see below the listing of specific ranges and the level of what cover is provided, in all instances all the listings are subject to the terms and conditions. If the product you purchase is proven to be faulty, we may offer a repair, exchange, or credit. For further information please see our returns section which will also include our comprehensive terms & conditions.
Subject to the appliance product listing, the warranty will run from the date of installation, providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. The warranty periods listed below only apply when the appliance is purchased from one of our exclusive dealers. This warranty does not include any third-party rights. And during the said periods, this does not include postage, packaging and transportation costs.
The warranty period of the appliance will take effect from the purchase date. During the active period of cover, factoring in the appliance operational time or usage will not hold any bearing on the stated warranty period, neither will it allow the period to be extended in any way. The appliance will only warrant a free repair during the first year, if during the said period, all the terms and conditions are met. The consideration of which will also be inclusive of any pertinent information established as to the nature of the failure or malfunction of the appliance.
VISION TRIMLINE
All Vision Trimline appliances – 4 years* (Year 1 Statutory Parts & Labour, Year 2 -to 4 Parts only from Percy Doughty when the registration form is completed and returned within 60 days of purchase)
The warranty remains valid, only if the appliance undergoes an annual service by technicians/engineers registered with an approved competent person’s scheme, as deemed by Percy Doughty. Additional evidence must also be provided, by way of an annual servicing/gas safety certificate, stating that the appliance has been serviced. Upon receipt, this will be verified by Percy Doughty and their decision to proceed will be based on the information provided, in accordance with the current Gas Safety Installation and Use Regulations. Failure to provide the current documentation and the additional annual servicing documentation for the appliance, will void the extended warranty period offered.
VISION SOLUS
All Vision Solus appliances come with a standard 6-year* warranty, parts and labour. The warranty periods only apply when the appliance is purchased from one of our exclusive dealers. Appliances purchased outside of our authorised dealer network will carry a statutory 1-year non-extendable warranty.
INSTALLATION
The appliance must be installed in accordance with current building regulations and British Standards. British standards and current Gas Safety Installation and Use Regulations 1998.
It is a legal requirement that only a Gas Safe Registered engineer can install a gas appliance if deemed competent to do so. If the installation is in Ireland, then only engineers registered to the Gas Installers of Ireland (RGII) are able to install the appliance if deemed competent to do so.
This warranty policy does not cover the installation of the appliance. Any faults and costs incurred as a result due to an incorrect installation resulting in subsequent remedial works would need to be rectified by an independent registered engineer. All remedial works would need to be completed to the current British standards, building regulations, gas industry installation and use regulations 1998 and in accordance with the manufactures instructions. The cost of all works would be the responsibility of the Consumer and subsequent Percy Doughty fees may also apply.
MAINTENANCE
Routine annual maintenance or cleaning of the appliance is not covered under the terms of this warranty policy and consumers should refer to the appliance instruction manual for details of cleaning and maintenance schedules. Percy Doughty would not carry out work by definition on the appliance due a lack of maintenance. If maintenance was required as identified by Percy Doughty, then a suitably qualified engineer would need to be contacted by the Consumer and all costs which may include fees from Percy doughty would be the responsibility of the Consumer. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by Percy Doughty to the consumer. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service on any appliance is carried out by a suitably qualified person registered and deemed competent by an appropriate government regulatory body approved by Percy Doughty.
All warranties are subject to exclusions and limitations please click here to view our Terms & Conditions
SITE ACCESS
Visits under this warranty policy are made between 9:00am and 4.00pm on weekdays. It is the responsibility of the Consumer or those made responsible onsite to ensure that the Company or their appointed agent can access the appliance to enable repairs within the agreed time frame. Abortive calls and/or additional time spent waiting on site will be charged by Percy Doughty to the Consumer.
CHARGES AND PAYMENT
In consideration of the provision of the services by the Company, the Consumer shall pay any applicable charges for the services which are calculated in accordance with the Company’s standard fee rate. All charges quoted to the Consumer shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.
FORCE MAJEURE
The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.
LIABILITY
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the Consumer for the appliance. The Company shall not be liable to the Consumer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect, or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.
ASSIGNMENT
The Warranty Policy is capable of re-assignment in the event that the consumer sells the appliance within the Warranty Period. The Consumer must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void.
The Company reserves the right to reject the request of re-assignment dependent on circumstances and the Company decision will be final.
LAW
This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected.
Registering your Warranty
To register your Vision Trimline appliance please click here
To register your Vision Solus Appliance click here
or complete the registration form included within your appliance. In the event of a warranty claim will require proof of:
- Purchase and installation
- Annual service and chimney sweep history
- Installers must complete the delectation of safety on the Gas Safe register website
For details of our warranty procedure please click here
*Terms and conditions apply please click here for details
Warranty effective 2nd August 2024
